In customer service, the proverb “The customer is always right” has long been a pillar of wisdom. This expression, which dates back to the early 1900s, represents the idea that companies ought to put their customers’ needs first. Although its literal interpretation is frequently up for controversy, its fundamental message emphasizes how important it is to value and respect consumers’ ideas and demands.
- “The customer’s perception is your reality.” – Kate Zabriskie
- “Make a customer, not a sale.” – Katherine Barchetti
- “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz
- “Your most unhappy customers are your greatest source of learning.” – Bill Gates
- “Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer
- “Satisfaction is a rating. Loyalty is a brand.” – Shep Hyken
- “Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker
- “The purpose of a business is to create a customer who creates customers.” – Shiv Singh
- “Courteous treatment will make a customer a walking advertisement.” – James Cash Penney
- “Customers may forget what you said but they’ll never forget how you made them feel.” – Unknown
- “Customer service is not a department, it’s everyone’s job.” – Unknown
- “It takes months to find a customer… seconds to lose one.” – Vince Lombardi
- “To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Douglas Adams
- “Good customer service costs less than bad customer service.” – Sally Gronow
- “Customer service is the new marketing.” – Derek Sivers
